ZOTUIN aims to ensure that all customer orders are handled carefully and delivered within a reasonable timeframe.

1. Order Processing

Orders are usually prepared and processed within 2–5 business days after payment confirmation. Orders submitted during weekends or holidays will be processed on the next business day.

2. Delivery Timeframe

Once an order has been shipped, estimated delivery times are:

• Domestic : 3–7 business days

• International deliveries: 7–15 business days depending on destination and courier services

Delivery times are estimates and may vary due to shipping carrier schedules, customs procedures, or unexpected delays.

3. Shipping Charges

Shipping fees are automatically calculated during checkout based on the shipping destination and the weight of the order.

4. Order Tracking

After the order is dispatched, customers will receive an email containing tracking details. Tracking updates may take up to 48 hours to appear in the courier system.

5. Customs Duties

International orders may be subject to customs duties, import taxes, or additional fees depending on the destination country. These charges are the responsibility of the buyer.

6. Incorrect Address Information

Customers should ensure that shipping details are accurate when placing an order. ZOTUIN cannot be responsible for delivery issues caused by incorrect address information.

SHIPPING POLICY